1st Class Chimney & Air Duct ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.1stclasschimneyandairduct.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Information We Collect

Personal Information

When you use our contact form or call us, we may collect:

Full name
Email address
Phone number
Service address
Details about your service request

Automatically Collected Information

When you visit the Site, we automatically collect certain information about your device, including:

IP address and geographic location
Browser type and version
Operating system
Pages you visit and time spent on those pages
Referring website or source
Device identifiers

Cookies & Tracking Technologies

We use the following third-party services to analyze traffic, measure advertising effectiveness, and improve your experience:

Google Tag Manager (GTM): manages and deploys marketing and analytics tags on our site
Google Analytics 4 (GA4): tracks website traffic, user behavior, and conversion events
Google Ads Conversion Tracking: measures the effectiveness of our advertising campaigns by tracking actions you take after clicking an ad
Google reCAPTCHA v3: protects our forms from spam and abuse by analyzing user interactions

These services may use cookies, web beacons, and similar technologies to collect and store information. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

Respond to your service inquiries and schedule appointments
Provide chimney, air duct, and dryer vent services
Send service confirmations and follow-up communications
Improve our website and customer experience
Analyze advertising performance and optimize our marketing
Detect and prevent fraud or spam submissions
Comply with legal obligations

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These include:

Google (Analytics, Ads, reCAPTCHA)
Email service providers for transactional emails
Scheduling and CRM platforms

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All form submissions are transmitted via HTTPS encryption. We use reCAPTCHA to prevent automated abuse and employ server-side validation to protect against malicious submissions. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications
Opt out of analytics tracking via browser settings or opt-out tools

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: (888) 696-9296
Email: 1stclasschimneyusa@gmail.com

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